Shipping policy

Electromedix Shipping Policy

Processing Times

All orders are processed within 2–4 business days.
Orders are not shipped or delivered on weekends or holidays.

If we are experiencing a high volume of orders, processing times may be slightly delayed. If there will be a significant delay in shipment of your order, we will notify you by email.

Domestic Shipping (United States)

Shipping Methods

We ship within the United States using UPS, USPS, and FedEx, depending on the destination and package size.

Transit Times

Average delivery times:

  • Standard Shipping: 3–7 business days

  • Expedited Shipping: 1–3 business days

Transit times are estimates and may vary due to carrier delays, weather, or holidays.

Shipping Rates

Shipping costs are calculated at checkout based on package weight, size, and destination.

Tracking

Once your order has shipped, you will receive a tracking number via email to monitor your shipment.

Domestic Damage or Loss

If your package arrives damaged or becomes lost in transit, please contact us within 48 hours of delivery.
We will file a claim with the carrier and issue a replacement once the claim is approved.

Please provide:

  • Photos of packaging

  • Photos of the product

  • A short video if applicable

  • Photo of the shipping label

International Shipping

We ship internationally to most countries using UPS, DHL, USPS International, or FedEx International.

Transit Times

International orders typically take 7–21 business days, depending on the destination and customs clearance.

Import Duties & Taxes

Import duties, taxes, and customs fees are not included in your shipping cost and are the responsibility of the recipient.
These charges vary by country and must be paid to customs before delivery is released.

Final Sale — No Returns

All international orders are final sale due to the high cost of overseas shipping, customs duties, and import restrictions.
We do not accept international returns or exchanges.

Insurance on International Shipments

All international orders are fully insured.
If a package is damaged or lost in transit, we will file a claim with the carrier and send a replacement once approved.

Damaged or Defective International Orders

If your item arrives damaged, we will replace it at no cost to you.
Replacements are issued after we file an insurance claim.

Please report damage within 48 hours and include:

  • Photos of the shipping box

  • Photos of all packaging

  • Photos of product damage

  • A video (if applicable)

  • Photo of the shipping label

We do not require return shipping for damaged international items.

Lost Packages

If a package is marked as delivered but not received, please wait 24–48 hours in case of a carrier delay.
If it does not arrive, contact us and we will help initiate a carrier investigation.

Incorrect Shipping Addresses

Please ensure that your shipping address is correct at checkout. Electromedix is not responsible for orders shipped to incorrectly entered addresses.

If your order has not yet shipped, contact us immediately to update your address.

Order Confirmation & Updates

After placing an order, you will receive:

  • Order confirmation email

  • Shipping confirmation email with tracking

  • Delivery notification from the carrier (where available)

Contact

For shipping questions, damaged packages, or assistance, reach out to us at:
info@electromedix.com